26 July 2018
Job description: 

Business engagement and innovation:

  • Understand the Business Processes and share recommendations for leveraging technology to drive higher efficiency and/ or effectiveness through means of cost optimization, efficiency gains, etc.
  • Build relationship with business users through multiple channels, address queries and complaints, and provide appropriate resolution for issues they face
  • Lead training of business users, with focus on measurement of effectiveness and improving feedback, as well as other initiatives to increase awareness of technology platform functionalities and IT capability of the business user


Operational support:

  • Map business needs to templates with minimum customization
  • Tracking and delivering services within agreed SLA’s
  • Resolution of issues raised by end users in the form of tickets/ complaints/ queries
  • Capturing, clarifying and detailing requirements in close collaboration with business users
  • Collaborate with other domains for projects which involve Finance domain
  • Participate in SAP platform activities like DR Drills, migrations and upgrades
  • Capturing and reporting key performance indicators (KPIs) on a weekly and monthly basis
  • Producing reports for business review
  • Support rollouts of global projects, partnering with Global IT teams


Project execution and management:

  • Driving the assigned projects with end-to-end ownership
  • Analyze New Business Requests (NBRs) for impact on related modules and dependencies
  • Designing the solution for the stated requirement on SAP, creating blueprints and functional specifications for the solution
  • Collaborating with technical teams to define specifications for interfaces
  • Defining non-functional specs for new functionality / enhancements
  • Capture key project metrics and produce reports for management review, as required
  • Manage vendors, coordinate their efforts and monitor operational performance
6-9 Yrs
Job requirements: 

(Skills Required)

  • SAP FICO overview and exposure to technical objects
    • Accounts receivable
    • Accounts payable
    • Asset accounting
    • General ledgers
    • Country India version CIN (GST)
    • Inventory valuation
    • Profit /Cost Center ( Assessment / Distribution of costs)
    • CO – PA
    • Product Costing ( Standard Costing)
    • Cost planning and budgeting
    • Report painter
    • Basic ABAP - Desirable
  • Process knowledge  –  ITIL (Change, problem, incident, configuration management)
  • OpenText Vendor Invoice Management (VIM) or WMD knowledge - Optional
  • Working knowledge of ticketing tools (ServiceNow)
  • Basic understanding of networking and IT infrastructure
Mumbai (India)